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Cynthia Amponsah Cert.CII

Ghana
Analticalgood communication skills.Good interpersonal skillspersuasiveproactivetime managment skills
AdministrationBanking/InsuranceCustomer Service

 

Highly Result driven individual with passion for excellent.

CARRIER OBJECTIVE
To be recognized as an expert in the field of insurance and everywhere I find myself.

EDUCATION
November 2018 – date: Diploma in Insurance. Chartered Insurance Institute.(CII- UK)
October 2018: Certificate in Insurance. Chartered Insurance Institute.(CII- UK)
2010-2014: Bachelor of Science in Administration (Insurance option).University of Ghana.
2010-2012: University of Ghana ICT Directorate, Computer Driving License Program. (MS Word, MS Excel, MS PowerPoint).
2005-2008: Business. New Juaben Senior High School, Koforidua(WASCE)
SKILLS
A Good Team Player
Good communication and interpersonal skills
Good knowledge in Microsoft office suit.
Organized and efficient.
Friendly
Reliable
Analytical.
Proactive
WORK EXPERIENCE
Sept 2015- date: Customer Service / Claims officer. Enterprise Life Assurance.
2014(Sept- August 2015) Customer service officer / Claims officer. Enterprise Life. (National Service Personnel).
Duties: Petty cash administration, receiving and banking premiums, explaining policy terms and conditions , conserving policies, Death claim analysis and processing , amending policy details , benefits processing, writing of cheques, introducing products to prospect and existing clients via walk ins, preparing monthly reports.

(Jan-March 2009) Registration Officer. National Identification Authority (NIA).
Duties: registering the general public through the collection of bio data.
WORKSHOPS AND TRAINING ATTENDED
2018(APRIL): Leading Self Training (Enterprise Life Assurance )
2018(April) Legendary customer service Training 2016(March) :Legendary Customer Service Training- New Business Rule (Enterprise Life Assurance)
2014(April): Interactive skills workshop, (Bank of America Merrill Lynch. Accra)
2012 (March): Participant, Woman 2.1.Accra- Ghana.(women 2.1 concept)
VOLUNTEERISM
2017 –date: Member, Chartered Insurance Institute (CII) UK.
2014-date: Public relations and Media coordinator, Insure Ghana Foundation (IGF). Accra.
2007-2008: Treasurer, Pentecost Students and Associates, New Juaben Senior High Koforidua, Ghana.
2007-2008: Scripture Union, Day SU Coordinator
• Report all activities of the Day Students Scripture Union to the Executive Board.

ACHIEVEMENT
• August 2018: Thoroughbred Difference Maker award. Enterprise Life
• Jan- March 2018: Best Customer Service Staff in Excellent Service Delivery. Enterprise Life (Q1)
• July to September 2017: Best Customer Service Staff in Excellent Service Delivery. Enterprise Life (Q3)

 

 

 

Education

September 2010-July 2014 1st Degree in Business administration, at University of Ghana
April 2018- October 2018 Certificate in insurance at Chartered insurance institute UK

Experience

January 2016 to date Customer Service Personnel at Enterprise life Assurance